The University of Florida needed a more efficient and accountable method for delivering packages to student residents. Carriers delivered packages to desks within the common areas of each residential complex or hall, where assigned staff were responsible for tracking and distributing packages to other students. During peak times, these desks received up to 4,000 packages a day*. The UF Housing Department was facing challenges such as missing and undelivered parcels due to issues resulting from students handling student packages.
Download our case study to discover how Parcel Pending by Quadient package lockers helped UF reduce mail services operating costs and ensure faster, more secure package deliveries for student residents.
*Source: University of Florida website
UF reduced operating costs by decreasing human capital by 20 hours per week.
Complaints about missing or undelivered packages have been all but eradicated.
Faster package delivery has significantly increased student satisfaction.
To promote and support their locker systems, the University of Florida includes a talk track and a visit to one of the systems during freshman walkthroughs as a part of the new student recruiting process.
UF Housing also created its own promotional video and uses the custom UF-wrapped parcel lockers as an added-value service and selling point on their website.
University of Florida is a public institution that was founded in Gainesville, Florida in 1853. It has a total undergraduate enrollment of 35,491 and a campus size of 2,000 acres. UF is consistently ranked among the nation’s top universities.
UF Housing and Residence Education provides a full-service living experience for 7,600+ residence hall students and 1,900+ Graduate and Family Housing village residents. This includes in-house maintenance and IT operations to provide the highest quality support for students.