Parcel shipping in the United States is projected to grow as much as 28 percent per year through 2021 from 13 billion packages in 2016. As e-commerce grows, so does an increase of delivery failures and waste associated with the delivery process. This creates a correlative rise in truck trips and dwelling time, which in turn adds to the inefficiency of urban truck parking spaces. With Parcel Pending lockers installed, the Seattle Municipal Tower accomplished the following:
Number of failed first deliveries for couriers
Average round trip delivery time for couriers
Total delivery time reduction for couriers
"It’s awesome! It actually saves me time and I like knowing the deliveries are secure and not just left at the door."
- FedEx Driver
"Using Parcel Pending has been a great experience. I would recommend it to anyone!"
- Package Recipient
"[The lockers] are accessible to everyone and may be placed on public property without providing a special advantage to any one firm"
- Urban Freight Lab Director
"We’ve proven that lockers are a good solution for some of our urban freight challenges and should be part of our solutions toolkit."
- Founding Director, Supply Chain Transportation & Logistics Center