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Delivering the Best In-Store Experience

With the installation of our BOPIL™ (Buy Online, Pick-up in Locker) solution, this Fortune 500 retailer experienced a number of positive improvements, including: increased customer satisfaction, increased customer demand for BOPIS, and increased staff efficiency.

Parcel Pending has a strong understanding of the retail space. We work with a number of beauty, department store, sporting goods, home improvement and apparel retailers to improve their buying online and picking up in store (BOPIS) experience.

Most recently, we partnered with a Fortune 500 company to transform their time-consuming and cumbersome BOPIS process into an efficient and effective experience for both customers and staff, resulting in:


of customers said that using the locker saved them time in picking up their order


of customers said that they are likely to use in-store pick up again


of customers rated their experience as “very satisfied”


BOPIL Transforms your In-Store Experience

Today’s retailers are facing changes in consumer demand, behavior and above all, technology and online shopping. BOPIL, by Parcel Pending, transforms your in-store experience by:

  • Making the retrieval of online orders drastically faster and easier
  • Providing instant notifications to alert customers the moment their orders are ready
  • Offering an open API that integrates directly with your existing apps and systems

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"I love the new pick up service! It makes me want to order more online!"

- Customer Feedback

"It was AWESOME! My six-year-old did the whole transaction. She can’t wait to do it again!"

- Customer Feedback

"I loved it. I was in the store for no more than 5 minutes. The experience is really cool and shows us what technology can do!"

- Customer Feedback

"This is a super awesome and creative concept. A very cool way to pick up online orders."

- Customer Feedback