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Boost Customer Satisfaction

With the installation of our BOPIL™ (Buy Online, Pick-up in Locker) solution, this Fortune 500 retailer experienced a number of positive improvements, including: increased customer satisfaction, increased customer demand for BOPIS, increased BOPIS activity, reduction in staff time spent managing BOPIS fulfillment, and finally, preliminary increases in units per ticket.

Parcel Pending has a strong understanding of the retail space. We work with a number of beauty, department store, sporting goods, home improvement and apparel retailers to improve their buying online and picking up in store (BOPIS) experience.

Most recently, we partnered with a Fortune 500 company to transform their time-consuming and cumbersome BOPIS process into an efficient and effective experience for both customers and staff, resulting in:

95.9%

of customers said that using the locker saved them time in picking up their order

94.3%

of customers said that they are likely to use in-store pick up again

93.4%

of customers rated their experience as “very satisfied”

"I love the new pick up service! It makes me want to order more online!"

- Customer Feedback

"It was AWESOME! My six-year-old did the whole transaction. She can’t wait to do it again!"

- Customer Feedback

"I loved it. I was in the store for no more than 5 minutes. The experience is really cool and shows us what technology can do!"

- Customer Feedback

"This is a super awesome and creative concept. A very cool way to pick up online orders."

- Customer Feedback