Delivering the Best In-Store Experience

With the installation of our BOPIL™ (Buy Online, Pick-up in Locker) solution, this Fortune 500 retailer experienced a number of positive improvements, including: increased customer satisfaction, increased customer demand for BOPIS, and increased staff efficiency.

Parcel Pending has a strong understanding of the retail space. We work with a number of beauty, department store, sporting goods, home improvement and apparel retailers to improve their buying online and picking up in store (BOPIS) experience.

Most recently, we partnered with a Fortune 500 company to transform their time-consuming and cumbersome BOPIS process into an efficient and effective experience for both customers and staff, resulting in:

95.9%

of customers said that using the locker saved them time in picking up their order

94.3%

of customers said that they are likely to use in-store pick up again

93.4%

of customers rated their experience as “very satisfied”

BOPIL Transforms your In-Store Experience

Today’s retailers are facing changes in consumer demand, behavior and above all, technology and online shopping. BOPIL, by Parcel Pending, transforms your in-store experience by:

Making the retrieval of online orders drastically faster and easier
Providing instant notifications to alert customers the moment their orders are ready
Offering an open API that integrates directly with your existing apps and systems

"I love the new pick up service! It makes me want to order more online!"

- Customer Feedback

"It was AWESOME! My six-year-old did the whole transaction. She can’t wait to do it again!"

- Customer Feedback

"I loved it. I was in the store for no more than 5 minutes. The experience is really cool and shows us what technology can do!"

- Customer Feedback

"This is a super awesome and creative concept. A very cool way to pick up online orders."

- Customer Feedback

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